Helix Luxe
Google Rating
5.0
Based on 528 reviews
Our Sleep Guide Online Mattress Showroom Houston
5.0
Bryant
1752513517
Excellent and professional customer service tried out many different mattresses and was able to find the one I needed. Highly recommended!
Mikail Dionglay
1752274231
Great experience, Niko is very informative about different mattresses online. Got to try a few and found the one that we like! Purchased same day, easy transaction, will be shipped to our door in about 2 weeks! So excited! If you have any mattresses questions, definitely give the place a visit!
Gernel Hansel
1752163135
I can’t say enough good things about my experience at Online Mattress Store, and that’s all thanks to Niko, the store manager. He was incredibly well-informed and gave us honest, unbiased information—something that’s hard to find these days. Even while helping three or four customers at once, he managed to give each of us individual attention, always with a smile. He answered every single question we had with patience and clarity, and he made the mattress-buying process actually enjoyable!Niko is the main reason we decided on the Helix Elite—we felt confident and well taken care of. His customer service is truly top-notch. If you’re shopping for a mattress, ask for Niko—you won’t regret it!
Nathan Mortensen
1752095623
Judy is the absolute best to work with! Easy going, incredibly knowledgeable and will guide you to the right choice every time. Can’t recommend enough! Thank you Judy!
Kristen Williams
1751923236
Niko was absolutely amazing! My husband asked him a million questions, and he answered every single one with patience and expertise. He was incredibly knowledgeable and made us feel comfortable throughout the entire experience. We truly appreciated the opportunity to test out the mattresses and felt well taken care of from start to finish. A fantastic experience all around!
jennifer weintraut
1751915409
Great customer service and selection of mattresses. Judy is super helpful when you’re not sure where to start. Overall great experience!
Kat Griffin
1751824950
Jennifer was fantastic! She made the experience efficient but also fun. Super knowledgeable and very kind. She’s the best!
rexisawesome258
1751565031
Go see Chase! He’s the man! Very well versed in all mattress things. Was in and out in record time. One stop shop
Lucas Wilber
1751485679
I had an outstanding experience at the mattress store thanks to Niko! He was extremely helpful, knowledgeable, and genuinely interested in helping me find the perfect mattress. Niko took the time to understand my needs, explained the different options clearly, and made the entire process smooth and stress-free. His friendly attitude and professionalism really stood out. If you’re in the market for a new mattress, I highly recommend stopping by and asking for Niko—you won’t be disappointed!
Diane Donovan
1751321330
I had been researching hybrid mattresses, and settled on a few to consider. I struggled with buying a mattress that I never laid on despite generous trial periods offered by the companies. I came across the Our Sleep Guide Showroom and made a visit. They had a couple of mattresses that I had been considering, including the Helix Midnight Lux. Chase Christian guided me on the different choices and I settled on the Helix Midnight Lux with a cooling cover. He placed the order directly which beat the price on line. It was delivered to my house and I set it up yesterday easily. I had a great first night sleep last night. Thanks Chase and Our Sleep Guide store!
Julia Guilfoyle
1751238273
We had a fantastic experience buying our mattress, mattress base, and pillows thanks to Niko! He was incredibly helpful, knowledgeable, and never pushy. We never felt pressured at any point, which made the whole process stress-free. Niko worked within our budget and helped us find a better deal than anything we’d seen online. This place offers the ability to try out brands not found anywhere else in Houston. So glad we found it!
Raquel Garcia
1751130052
Jennifer was very helpful, kind and so honest with her help. I am very pleased with her experience and expertise. She was great! I’m a happy customer!Just want to add the delivery service was great too!!
Paul Nielsen
1750974575
Wonderful experience, no salesman pressure, lots of good info and help to decide which profile of mattress would be best for us. Competitive pricing. Thanks.
Marci Zimmerman
1750881697
Great customer service. Knowledgeable of the different beds. Judy was a great help when I bought my Helix Elite! I was able to try so many beds.
Rebecca Hutchinson
1750625029
Judy was so helpful and knowledgeable. Had a great experience buying my new bed set up!
Brittney Pendleton
1750437619
Judy was able to help us immediately and pick the best mattress that suits us best! Definitely worth driving to and trying out new mattresses/different brands
Briana Mayes
1750020614
Had a wonderful experience here looking for a mattress. Niko was very knowledge and answered all my questions and helped me choose a great mattress to address all my needs! I will definitely be recommending this place to everyone I know and coming back.
Roshani Cowmeadow
1750014994
Judy was incredibly helpful and informative. She helped me make the perfect choice for my next bed. And the store is such a great idea, allowing you to try out all the mattresses you hear about on podcasts in real life!
Elise Thomas
1749761513
Jennifer was wonderful and helped us find the best mattress! She explained all the options and found us a perfect setup. Would absolutely recommend!!
Deva Perumal
1749596074
Niko and chase helped me to choose the mattress . Both are very thorough in knowledge about each brand and type of mattress . They explain very well with patience for mattress questions .
Taylor Mast
1749229715
Thanks to Niko for helping me pick out a Helix mattress and walking me through the differences between them.
Renee Smith
1749079264
I drove to "Our Sleep Guide Online Mattress Showroom" in Houston, expecting to try a specific mattress on an adjustable bed frame for my elderly mother. I am so glad they had the showroom and that I was able to try out some of the mattresses before making my final decision. I did not purchase the mattress I was expecting to buy online. I'm soooo glad I visited and checked them out, as a bed is a serious decision which will affect your life for many years, if not a decade or longer. I was able to find a comfortable mattress on an adjustable frame, with a massage feature, with the help and assistance of Chase. I worked with Chase to get my mom the best option I could find. I'm so happy I went to the showroom and did not make the mistake of buying something I could not see and feel. Thanks so much for providing your showroom and expertise on your mattresses.
Reign Some
1748984026
Chase was awesome! Very friendly and helpful explaining everything in detail for us!
Kathleen
1748909208
Judy was very attentive and worked with us to get us a great mattress at a price we were comfortable with!
Richard Walker
1748444989
Great experience!!Niko was very knowledgeable of his products and had everything set up for delivery of new mattress and bed frame.
R S
1748303159
Thanks Justin, Thank you for your patience with my multiple visits and for your informed guidance
Mosum Shah
1748299452
Such an awesome experience. I didn't know someone could be so knowledgeable about mattresses. Niko walked through every detail with us and explained pros and cons of each. The showroom has a lot of the most popular mattresses. His prices were also lower than any of the online vendors. Highly recommend - excellent customer service and super patient!
Joe Torres
1748283227
This is a wonderful, clean, family-owned store. The friendly staff helped me explore the different options and find the right fit for myself at a great price.
joey lopez
1748279622
Justin really helped us find the right fit for us even as we were struggling and kept going back and forth on a decision. Great help
Beverly Moore
1748274849
Jennifer and Justin were great to work with! I was buying a mattress for a new home in another state and wanted to try out options. There helped me work out many logistics to get it to me when needed. They were gracious and patient as I selected a mattress and found a way to get it to my new place. Highly recommend.
Nicholas Bauer
1748125711
Justin is professional and knowledgeable on mattresses. He could confidentially answer any questions. I would recommend talking to him. This store also has a vast selection of mattresses, so if one is on the fence between a couple different ones, then this store will suit you.
Esthela Eady
1748121111
Came here to try the Wink mattress that is an online mattress in a box. We already bought the Costco Serta Posturepedic that was junk and nothing like the ones sold at stores. We were surprised to find most of the American made beds to try in their showroom. Helix, Tempurpedic, Saatva, wink, Avocado, Nectar to name a few. Niko our salesman was great to deal with. They offered better discounts than online prices even with Memorial Day sales going on right now. We got to take our mattress we liked best home with us and zero interest for 12 months. We love our Helix Midnight Luxe with cooling gel only $1899.
Blake Young
1747601779
Great experience! Jennifer and Justin were so helpful in getting the right mattress for me me. Highly recommend.
Wendy Chicoria
1747077509
I made my list of Internet brand mattresses that I thought might work for me and then went to our sleep guide to actually feel them. The showroom was amazing with literally every mattress on my list. It makes such a difference feeling them in person I would have selected something completely different if I were sitting at home shopping. Niko was very helpful and not pushy - He answered all my questions and was always accessible but otherwise left me to work out my decision. I got a great deal and pais less than I expected from my list of Internet pricing. If I could have only taken off half a star I would have done that- well I did get an email that my mattress had shipped it didn't contain the tracking information so I had to log into my FedEx account manager to see when it might deliver and saw it had been attempted the day before but marked that I wasn't home. (I was but my condo gate is fussy so had I known, I'd have been keeping an eye out for the truck.) All in all I feel like I got a great deal on a great mattress and a foundation. They have it all and I would definitely return for any future needs! The plastic is only on it still while I'm washing the mattress protector exactly because my cat will sleep anywhere. But after just one hours it's already puffed up nicely.
Jacob Garrett
1746914684
This place is great! Niko was the best and cares about the quality of your sleep. He talked us through the pros and cons of all the options they have and we walked out with a new mattress. So far so good. Highly recommend visiting this store!
Brandon Fadner
1744485773
From start to finish our experience was flawless. Niko was professional, knowledgeable, and earnest. I will be recommending OSG to friends and family.
Josh Knebel
1744329795
I enjoyed this place a lot more than the Tempurpedic store. Thanks to Judy and Jennifer for talking with me about mattresses. I actually fell asleep on a mattress while I was there so that made my choice pretty easy but still loved talking to the staff. Here are some reasons I’d go here1. No price tags on the beds. Just find something that looks comfy and try it. Worry about the prices after you pick your top 3-5 mattresses. That said I get the impression these are mid-high tier mattresses mostly: $2-3k2. They have more than one brand so you can try a bit of variety.3. Beds are generally medium to soft. Great for side sleeper shoppers4. Clients appeared to be mostly younger. You’ll fit right in as a young couple shopping for a mattress.5. Local company. In this case I see no benefit to going to a big chain instead of this store.6. I think they pick beds they like. It’s not just full of Casper or purple mattresses. It’s not pay to win.
Frank Lezu
1743908444
Very friendly and helpful staff! I’m so happy there is a store in Austin where you can try out the best and most popular online brands in person. It would be insane to buy a mattress without trying it in person.
Jheel Kamdar
1743628747
Niko was amazing in securing us 5 wonderful mattresses!!His knowledge and professionalism really helped put us at ease with the purchase - highly recommend anybody to come here if you’re debating elsewhereHe took the time to answer all my questions, provided honest recommendations, and never made me feel pressured. Thanks again for your outstanding help!
Janet Walkow
1743387952
Excellent service and great buying experience – highly recommended. The staff – Judi Dash is super knowledgeable and help me find the perfect mattresses for my needs. I appreciated how low pressure and friendly the shopping experience was. I definitely come back here again and highly recommend them if you’re in the market for a new bed!
Katlyn Courville
1743284360
Fantastic experience. We are typically met with hesitance in stores due to having three children. Judy was excited to see us and welcomed us in. She even held our baby for us while we tried out the beds and made recommendations based on what we were looking for. Highly recommend!
Kelsey Hughes
1742939772
Such an easy and low-key experience. No pressure, lots of great info. Chase was just incredibly kind and lovely to work with.
Thanh Truc Ho
1742504487
We had a great experience at Our Sleep Guide and were able to choose the best fit matress for us. Mr Chase provided us great advices for an important purchase.
Cecilia Beth
1742074048
My husband and I had a great experience at Our Sleep Guide working with Judy! She was so attentive what we were looking for and we walked away with a fantastic deal, hundreds of dollars cheaper than if we bought it online Helix’s site online!
Sergio W
1742061128
Niko was phenomenal. We are moving and wanted a new bed, after 4-5 different mattress stores we decided on doing business with Niko and Our Sleep Guide in Houston. He was extremely knowledgeable, not pushy in any way, and answered all of our questions on the many different mattresses that we tried. If you're like us and have done your research online about brands like Helix and Wink then definitely give Niko a call and try them out in person and take in all the knowledge he has about them all. This was the best experience in our search for a bed and we could not be happier with Niko and Our Sleep Guide!
Lacey Balentine
1742060732
Amazing experience. Just purchased two Helix mattresses and a base. Niko is an honest and straightforward salesman. Customer service overall was outstanding. We were almost positive that we would be purchasing a bundle from Mattress Firm, but the quality of products here far exceeds anything we’ve seen at their competitors. Before purchasing anything from an online mattress store, I’d definitely check them out here with Niko first.
Sherish Ali
1741992892
I usually don't leave many reviews but I had to the Our Sleep Guide Houston Showroom because it truly was an amazing experience. Niko and Chase were incredibly helpful and kind, making sure I had all the information I needed to choose the right mattress. What I loved most was being able to test out different online mattresses in person and make sure it was a good fit. The entire process was just very smooth and stress-free. Highly recommend this place for anyone looking for a new mattress!
Katherine Schmitt
1741990791
Judy and Jennifer were helpful and patient with us as we navigated our first big mattress purchase. We are so grateful for their service. 10/10 would recommend to all!
Anish M
1741987179
I recently visited Our Sleep Guide after struggling with back and hip pain from my current mattress, especially after having back surgery. I’m very picky when it comes to mattresses and had researched all types of mattresses to find the right one to help with my pain. From the moment I walked in, Chase and Niko were excellent! They took the time to understand my concerns, patiently answered all my questions, and even gave me valuable feedback on how to improve my sleep quality based on my sleeping position.What really stood out was their expertise and dedication to quality. They don’t just sell mattresses—they carefully curate options that have great reviews and high standards, ensuring they don’t compromise. I also appreciated that they have mattresses available to try that are typically only sold online, which made the decision much easier.Thanks to Chase and Niko, I feel confident that I’m getting the right mattress for my needs. If you’re looking for a place that truly prioritizes customer care, knowledge, and top-tier products, this is it! Highly recommend!
Bianca Delinois
1741816766
Niko was extremely helpful. I’m very indecisive and he helped me secure a better bed than the one I wanted. Would recommended this store to friends.
Greg Haugen
1741735954
Judy was extremely helpful and knowledgeable and got us a great deal on the perfect mattress for us, highly recommend!
Lynn W
1741629819
Judy at the Austin store was friendly and helpful. I got the Leesa mattress I wanted within the time frame promised. I’m sleeping happily on it and would recommend it to others!
Tyler Sicard
1741477064
Worked with Niko and had a great experience at the store. He is very knowledgeable of all mattresses types and brands. Highly recommend visiting the store prior to your next mattress purchase.
Paul Knaus
1740944894
Judy was very knowledgable and made the buying process very smooth. Will definitely be back for any future mattress needs. A++++
Jie Yong
1740774447
I had a great experience buying a mattress here! Judy was incredibly kind and helpful, taking the time to understand what I needed and making the process smooth and stress-free. Highly recommend this store, especially thanks to her excellent service!
Nina Houdaifi
1740446450
Judy provided expert guidance on selecting the appropriate mattress for my need
Kaneki Ken
1740340517
Niko Blair was very helpful and professional! 10/10 customer service Definitely recommend
Kirkland Barrett
1739834246
Fantastic and personal service. Great to be able to try these beds in person for certainty.
Kanyon
1739833882
Judy was super helpful and I was able to find a mattress that was perfect for me. this place was much better than a mattress firm where everyone is pushing to make a sale as fast as possible. everyone was super friendly and helpful including Jennifer!
Mike Pal
1739823013
Great overall experience picking out a Helix mattress at Our Sleep Guide Online Mattress Showroom in Austin. Jennifer was a huge help and provided an excellent customer experience. Can’t recommend enough.
Isabel Zamora
1739741317
My husband and I were looking for a new mattress and were unsure but Justin helped us out so much and all of the staff was very kind in helping us find a mattress! Highly recommend coming in store!
Victoria Lopez
1739649746
Justin the owner of Our Sleep Guide was so knowledgeable and welcoming! Judy also helped us out and she was the best!If you want to try a mattress in a box come here FIRST and ONLY. Best customer service. Best options. Amazing all around.
Miguel Jaimes
1739649697
Justin is great! He is very knowledgeable and will guide you to make the right decision. Very honest people who are will work with you financially. Would recommend anyone looking for an online mattress to check this out!
Lacey Telge
1739294395
Good experience buying a mattress. Knowledgeable, friendly and helpful. I felt well informed. The prices were good as well.
A C
1738793643
I recently had the pleasure of working with Niko at Our Sleep Guide (Houston), and I can honestly say it was a wonderful shopping experience. Niko's kindness, enthusiasm, and professionalism are evident. He immediately made me feel comfortable, giving me the space to try out almost every mattress in the showroom without ever hovering or pressuring me.What stands out most about Niko is his patience and understanding. He took the time to truly listen to my preferences, and then used his extensive knowledge to recommend the perfect mattress. I never felt rushed or pushed into making an impulsive decision. Instead, Niko was flexible, compassionate, and worked with me to find the best fit for both my comfort and my budget.Shopping with Niko was a pleasant and stress-free experience. I felt confident in my purchase, knowing I was in good hands with someone who genuinely cared about helping me find the best solution. I would not hesitate to recommend Our Sleep Guide (Houston) to anyone. With a rep like Niko, it's truly the first, last, and only stop you need to make!
Gloria Lee
1738771387
So thankful to have discovered Our Sleep Guide while on the hunt for a new mattress! I am from out of state and was having trouble finding a local showroom that carried Helix mattresses. OSG not only carries Helix, but offers several other online brands that you can test out. A+++ for customer service, Niko and Chase were very helpful and answered all my questions (10+ emails!) while I was debating on my purchase. Huge shoutout to them for their patience and quick, thorough responses. Regarding the mattress, I'm about 1 month into ownership so far and I'm very happy with my decision to go with the Helix Midnight. I definitely recommend OSG to anyone struggling to buy a mattress... don't get overwhelmed reading through thousands of online reviews like I did - just make a visit to Our Sleep Guide!
James Chapman
1738526351
Incredible store! The staff was so helpful and it was an honor to be Judy Grace’s first sale! They have an amazing selection in the store. I would recommend Our Sleep Guide to anyone!
Mary Lewis
1738526344
Judy was so helpful and made our mattress purchase process super quick and easy!!! Highly recommend letting Out Sleep Guide help you with your next mattress purchase!
Christos Pathiakis
1737223858
Super friendly staff with a great knowledge of their products and honestly about pricing. A legit selection to work with too.
Jeff Potter
1736115986
Jennifer and Tia were an absolute delight to work with. Very informative and went above and beyond to assist me and my wife. Helped us find a Helix luxe that worked perfectly for us and they found us the best deal we could find. Highly recommend shopping for a mattress here. Thank you!
Grace Kuriakose
1735865817
I walked in unsure of exactly what to get but I heard about the Dreamcloud. Chase was super helpful and answered all of my questions! He didn’t try to oversell me on anything, I felt like I was trying to buy more than I needed and he wasn’t hovering over me and let me know if something was needed or not. I ended up getting the Helix Luxe Midnight with the adjustable base and a bunch of other things for a great price. They even have an option for delivery and set up!
William Heinrich
1735665402
The team was very helpful with our shopping experience there. It is great that you can test sleep the products to be sure the substantial purchase you are making is right for you
Hector Escalante
1735339884
Chase was incredibly helpful while selecting my mattress. He took the time to answer all my questions and made the process smooth and stress-free. Highly recommend!
Johnson Nguyen
1732659738
This place is such a lifesaver when it comes to purchasing a mattress from online brands! It’s so nice to be able to test out mattresses from brands such as Avocado, Helix, Noola, etc. before ordering. Thank you to Niko and Chase for answering all of the questions my wife and I had! Their help made our decision so much easier and we ended up purchasing the Helix Midnight Luxe from them!
JT C
1732369403
Highly recommended that you visit the Our Sleep Guide store before purchasing a mattress from any online retailer. Here's why:I began my mattress search online, reading internet guides and reviewing top-ten lists. My wife and I were impressed by the online reviews of the Helix Elite mattress line but wanted to try out the different firmness options (soft, medium, firm) and potentially explore other brands.The Our Sleep Guide (OSG) showroom in Austin carries most online brands and all Helix models. After we selected our mattress, showroom manager Jennifer guided us through our purchase options and available discounts. By choosing to buy through OSG instead of the Helix online shopping cart, we saved approximately $800 on the bed and base. This saving was in addition to the Helix Black Friday promotion discount offered online. Very helpful.Our time at OSG was well worth it. This small business team saved us a significant amount of money. Thank you OSG!!!
Gabriel Sanchez
1732129771
I came looking for a new mattress and Niko was very helpful in helping us choose a mattress based on our budget, size, and mattress preferences. I definitely recommend coming to Our Sleep Guide to try any of the mattresses that can only be found online!
Kendall Carpenter
1732062005
I had a fantastic experience at the Austin Our Sleep Guide location. Jennifer helped me quickly find the perfect mattress for my partner and I. I 10/10 recommend!
Meagan Smallwood
1731268391
Our experience was wonderful due to Niko who was super helpful, kind, and informative. We were in and out with a wonderful new mattress! Thank you!
Elaina Lam
1731178122
Wow, I loved my experience at The Sleep Guide. Had all the online mattresses we wanted to try out! Niko was so helpful and insightful. He answered all the questions we had. Great customer service! I would recommend this store to anyone and everyone that is looking for mattresses!
Roxy Larks
1730925008
We had the pleasure to look for a new mattress with Justin and Tia today. I've been suffering from back pain and sleep apnea and they've been so patient and gracious with explaining which mattress would work best for my/me and my husband's situation. They were also very knowledgeable about physical health and ergonomics. Overall really great experience and highly recommend!
Natalie Oliver
1730668696
My husband and I went to Our Sleep Guide Online Mattress Showroom today with an idea of what we were looking for but admittedly needed a lot of guidance. Niko Blair, the sales manager, was SO helpful and helped us buy the perfect mattress for us. His advice was honest, transparent, and friendly. We didn’t feel pressured at all and left feeling confident in our purchase. 10/10 we recommend this showroom and Niko for your mattress shopping!
Kristin Echeverria
1730064521
We are so happy that we discovered this store while on the hunt for a new mattress. They offer a large inventory with competitive prices. I loved that we were able to try all of the most common online brands in store and that there was no pressure to make a purchase. Nico was very knowledgeable and offered great advice when we were stuck between two mattresses. We couldn’t recommend this store enough and can’t wait until our new mattress gets delivered!
lily Yu
1729614944
This is the fantastic store to try and shop for a variety of mattresses and adjustable bases. You won’t find anywhere else that has so many popular brands and models all in one place. Besides, the sales manager Niko is such a knowledgeable and customer oriented professional. He is very friendly, efficient and quick responding both at the store and via phone or email. Best of all, the price is very competitive and affordable. Highly recommend this place.
Terrence Yeow
1725919131
These people are awesome. Quick to answer any questions you have and have the best recommendations. It’s awesome to be able to try out the online mattress and have someone give you a honest review based on what you need! Would definitely come back for future purchases. Super informative!
Wyatt Mann
1725732714
It’s really great to be able to try online beds in person. Niko made the process easy and explained everything very well. We didn’t intend to get a mattress today, but it just made too much sense. Couldn’t be happier with our new bed!
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