Based on 314 reviews
Our Sleep Guide Online Mattress Showroom Houston
Came in and Justin helped me around to look at some different mattresses. He had very good insight into the types of mattresses that would be good for whichever sleeping position you prefer. Him and the other people that worked there were friendly and knowledgeable without being pushy, very pleasant experience.
Excellent customer service. Jennifer and the team are very patient and allow plenty of time to try as many mattresses as necessary. Highly recommend.
Service was great! They really know the mattresses. They were patient with us as we tried all the beds. Made the process super easy.
Very helpful and friendly staff, especially Niko, who had expert knowledge on the entire range of mattresses, and offered clear guidance and advice to help us make our decision. Excellent prices, even beating the discounts offered other places on Black Friday, and helped us pick out a package with mattress protector and pillows. Helped load the heavy box into the back of our car, and provided contacts and resources for disposal of our current mattress. I cannot recommend highly enough, and will definitely be referring people to this location. Having a place like this to try out products from online retailers is a huge advantage compared to buying without seeing their products in person, and we are grateful for the experience. Thanks!
Justin was very helpful with answering all my questions and helped me find the right fit for my needs! Lots of Black Friday discounts as well on my Helix.
What an amazing experience!! If you need a bed, you HAVE to come to this store!! The staff are friendly, knowledgeable, and patient (they let me lay in the bed forever!!)! This was by far the best mattress experience I’ve ever had and I am so grateful I came here to get my new bed!!
What an awesome store! Great advice. Great prices. Seriously mattress experts. So grateful this place exists!
Super helpful and no pressure experience. Awesome to be able to try the mattresses before buying them, and the buying process was simple and quick. Niko was great!
Fantastic experience. They have so many options and Niko was very helpful in comparing brands and models. Five-star recommendation for sure.
We absolutely loved the experience when we purchased our mattress! They were so kind and nice to us throughout the entire endeavor. The beds were awesome and they had different options. I will come here from now on if I ever need anything for my bedroom needs.
This place is great to try out the mattresses available online and their staff is so friendly and knowledgeable
Niko was extremely accommodating! Needed a mattress to take home same day, and they were able to do so with great prices. He went above and beyond to provide everything I needed, including bedframe and sheets.
Great experience. We were greeted/welcomed to the showroom by Tia, the showroom manager. There was no pressure and we were allowed to browse and ask all the questions we had. No pressure to make a purchase. It is so great to have the ability to "try out" the mattress before we made our final decision to make a purchase.We will defiantly let others know about Our Sleep Guide On Line Mattress Showroom in Austin.
This is a great store in the spring branch area with a big selection of top of the line mattresses. They even price matched an online listing and got us taken care of with no issues. 10/10 would recommend
The staff (Niko and Chase) were very helpful and knowledgeable in guiding us through the process of selecting the right mattress for our home. We love our new Avocado mattress and bed stand. Very grateful to find a place where we could compare the feel of several mattresses to make the right choice for us.
Great experience! Thanks Niko for helping me out with a great mattress selection!
I had an excellent experience working with Tia and Justin. They were both extremely knowledgeable about the various mattresses and adjustable bed frames that were available and how each one would best suit my needs. I have developed shoulder issues as I age and I think the mattress/frame combination they helped me pick out is going to make a big improvement in this area.
We just purchased an avocado green mattress here from Jennifer and had an awesome experience! Jennifer was so helpful, the mattress was perfect and we can’t wait to receive it. Thank you so much again!
Easy, smooth experience! Jennifer was super helpful, knowledgeable and straight forward with us. Went with the Avocado mattress. 💗🥑
Had an awesome experience all around! Jennifer was super helpful & we walked out with our favorite mattress same day!
We just bought mattresses from OUR SLEEP GUIDE located on 2300 Central Parkway, Suite A, Houston, TX.Ask for Niko Blair. Such a nice young man & very knowledgeable about mattresses. Got a great deal! You will too! 😊
Awesome spot! You get to try all the best online mattresses here that they don’t have in regular mattress stores and they can also give you some of the best discounts if you decide to go with them. Definitely go check them out.
came here twice while mattress shopping! very caring and knowledgeable employees who want you to make the best choice without trying to upsell.
I was on the looks for a lovely mattress online andthis was the place to try before purchasing. With the help of Niko guiding me with the right mattress, went home happy with my mattress =]
Thank you, Niko. Great attendance, friendly and provide me the best options offers.
This place is exactly what we were looking for! A non-pressure, great selection, and very very knowledgeable sales person named Niko. Niko was great! He answered all of our questions and knew exactly which Mattress would be perfect considering our sleeping positions. We did not feel rushed at all and we were able to try out all the mattresses that we came to look at. We ended up going with the Helix Dusk with the adjustable frame. If you are mattress shopping and you don't want to be pressured and have all the information needed this is definitely your place! We highly recommend!
I had a WONDERFUL experience! Justin and Jennifer were amazingly helpful!! I already love my mattress!!!
Great experience, lots of different brands to try, no pressure to go with one thing or the other. Was nice to try many of the options you usually only see online and not in your typical mattress stores.
Great place to try out mattresses in Austin! One of only a few places in central texas where you can try helix mattresses in person. Very knowledgeable staff as well. Recommended.
The team here was super helpful and informative of the different online mattresses. I was very interested in the Helix mattress but nervous to order online without trying first. Great store to visit if you want to try the online mattress brands and ended up ordering with them. Niko and Chase were great to work with!
Like several others have mentioned, the store is a great concept to improve upon the simplicity of ordering online. Several mattresses from online sellers like Avocado, Purple, and Helix are available to see and feel - all while getting the benefits of price competitiveness with traditional manufacturers.Most notably, Tia, the floor manager, couldn't have been more helpful. Her initial questions helped gauge our knowledge and biases before getting into a discussion on needs. Because my wife and I have different preferences, she tailored her recommendations towards the Helix Midnight series, a strong and well-established line with many options that can be configured in a Split King.While there are other fine salespeople in the Austin area that do their best to meet their customers' needs, Tia really did a nice job, and her follow-through on the order leaves me with nothing but a 5-star review for this store and her work!
Justin and team were very helpful and knowledgeable, not only on the mattresses in their showroom, but also other mattresses sold by other retailers. Super helpful to be able to try out the mattresses in person rather than deal with returns. Would highly recommend.
We purchased the Avocado Green Pillow Top mattress. It is the perfect firmness for my husband and I. They have a variety of mattresses to choose from and we were able to take our time and try any mattress as many times as we wanted. We didn’t feel rushed or pressured to buy anything. Chase answered all of our questions and was helpful and knowledgeable about which mattress would be best for us after telling him our preferences
We had a great experience at Our Sleep Guide. I had already completed extensive research online and decided on the helix mattress but could not choose the best model for us without trying them out. Chase was very professional while explaining all of the differences between the helix styles and we left confident in our choice. OSG is a must for those buying a mattress online.
We traveled from San Antonio to pick our mattress, and so happy we came to this store and make the best decision! If you are looking for a new mattress, this store and the people have lots of information and are great to work with. Justin was super nice and ensured we got the best deal. I highly recommend coming here to get your next mattress.
Nico's exceptional knowledge and helpfulness when it came to the available mattresses was truly remarkable. We had the opportunity to extensively test out different options, which allowed us to find the perfect fit for our needs. On top of that, Nico's incredible patience made the entire experience even more enjoyable! This place is a fantastic choice for anyone looking to try out a diverse range of mattresses that are typically only available for purchase online.
We were looking for a higher end mattress, and so glad that we found this location! To echo what others have said, Niko was very nice, personable and knowledgeable and we never felt pressured. Based upon what we were looking for, he ended up recommending a mattress that was a little less expensive actually, which to me says a lot about him and the store. They really want to make sure that their customers are happy vs. getting the most money they can. We definitely will be telling all of our friends about this wonderful showroom!
My husband and I went to Our Sleep Guide Online Mattress's showroom to look at a Dreamcloud mattress. Niko was not only knowledgeable, but honest about each mattress. He didn't try to push one specific brand and was honest about the pros and cons of each type carried in the store. We highly recommend visiting the store and trying out the mattresses. We cannot wait for our new Pillar mattress to arrive (no we didn't get the Dreamcloud). Thanks, Niko, for helping us purchase our new mattress and exceptional customer service.
Great experience here with Chase. He was super knowledgeable about all the different brands and what is best for my sleeping style and preferred firmness. He found me my perfect mattress in no time and very attentive. I’ll definitely be recommending this store and Chase specifically to my friends and family looking for a new mattress. This place is a great, low-pressure store to choose and try out new mattresses.
Great experience with Niko. Prices comparable to online and a chance to test everything.
Chase was a wonderful help when picking a mattress. He is personable and provided all the information I needed as well as got me a great deal. I highly recommend this location. Niko was also helpful with answering questions. It is worth checking out a mattress with them and ordering through them instead of ordering online without trying one first. Come give them a visit. A good mattress is worth it.
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